Wow! Our phone line is open during working hours 01275 819119 and we are answering emails same day in the majority of cases. Great experience! Fine I thought it's got a guarantee. This has to have been, hands down the best customer service experience I've ever received and so hats off to Brabantia and the team. Hi Peter, I am so sorry to hear this - could you contact us on info.uk@brabantia.com - we are answering emails same day? The lid of my bin failed. Thank you. After sending my proof of purchase and a couple of photographs of my bin I was told that I would be sent a replacement lid which I should receive in a few days.I am very pleased with the support I received from both Lucie and Sasha. 1.0 out of 5 stars Serious design flaw-- cannot be cleaned. Kevin was very helpful and quick to respond to my question. Brabantia Cookware. She sent me the invoice showing me the part is on the way free of charge.Thanks very much.Rebecca. Hi Peter, I am so sorry to hear this - could you contact us on info.uk@brabantia.com - we are answering emails same day? 6 global ratings. Sasha in customer services was extremely helpful & resolved the issue rapidly & without question. Los productos Brabantia son sostenibles, prácticos y de calidad, para regalarte a ti o para regalar a quien tú quieras. The replacement clothesline arrived promptly, within 7 days, much to my satisfaction. First thing Monday morning, they emailed me back. I was then offered a replacement model with a 10 year warranty. Whether you think cooking is fun, or you would rather never be found standing behind the sink, the kitchenware from Brabantia are perfect additions to your kitchen. Could I ask you to email us on info.uk@brabantia.com so we can assist? So after 9 years of owning a Brabantia bin, the push lid stopped working (I think it was the wife or kids that did it).I made the mistake of not keeping the receipt or registering the product.Despite this, I contacted Brabantia on a Saturday afternoon. Didn't think that could be correct as a casserole should be able to be used in the oven. How To Turn Around Bad Service In One Email, Going that extra mile when a product breaks. Soft-Touch Trash Can, 8 gallon, Matt Steel FFP New tops are on their way to me. How To Turn Around Bad Service In One Email, Going that extra mile when a product breaks. I bought a Brabantia saucepan. The lid of my 50L Brabantia Touch bin which was still under warranty had stopped working. The returns email address is a do not reply address. Or blue, and vocational fields, the underlying cause the same folks never done in this explains, but that s important job and frustrations that comes to … Having supplied a series of photographs of the clothesline in it's location, proof of purchase, re-visiting and re-checking the spike area for possible debris, we still could not identify the fault. The non stick coating is very good. The lid of my 50L Brabantia Touch bin which was still under warranty had stopped working. © 2021 Trustpilot, Inc. All rights reserved. Brabantia Amsterdam Stainless Steel Cookware Set with Glove, 7 Piece. Great service, great product even over Christmas period l received an answer to my email the very next day excellent, Brabantia assistant Sasha was very efficient and helpful My issue was sorted and am very pleased with the outcome Thank you Sasha and all at Brabantia. I use to respect the Brabantia brand not now. This is the first time that I have had a problem with our bin and expected at least a response from the customer centre. It was the spring that would not lift the lid. Really helpful. Could I ask you to email us on info.uk@brabantia.com so we can assist? A dreadful example of an expensive product with poor customer service', Lucie got back to me very quickly and advised me how to use my guarantee to get the part I need. Several years old and had plenty of use but Brabantia have excellent standards and guarantees. After 8 months the knob broke. Great range of quality household products from Brabantia. From R729 4.5 out of 5 stars from 4 reviews. The returns email address is a do not reply address. This Brabantia Frypan features ultra scratch resistant non-stick which means you can use all metal utensils and still enjoy a perfect non-stick range. Not many companies or employees would go to this trouble for a customer with a 15 year old product. Shop online at Briscoes & we'll deliver right to your door. I ordered a new rotary line and one of the plastic ends was missing. Great service, great product even over Christmas period l received an answer to my email the very next day excellent, Brabantia assistant Sasha was very efficient and helpful My issue was sorted and am very pleased with the outcome Thank you Sasha and all at Brabantia. Fast response from the team which is much appreciated. Cleaning & Sink Accessories. Designed to make daily chores a pleasure. I decided to contact Brabantia customer service to lodge my dissatisfaction and seek their advice. I Have just purchased a Brabantia 20cm casserole for my new oven. I have to say the opposite to my last note below due an excellent service recovery.Following this rant (listed below) they contacted me directly sorted out the problem accepted they had a techical issue and got on with cancelling duplicate orders all within 1 hour. Our phone line is open during working hours 01275 819119 and we are answering emails same day in the majority of cases. A replacement lid was sent to me within days of sending an email, kind, courteous, efficient service, and all under warranty. Sasha agreed to send me a replacement. Although the bins are expensive mine still looks as new and this guarantee is great. The frypan is made out of carbon steel which is perfect for quick heating and frying, great for searing steak and other meats. After posting an angry review one of the customer managers got in touch and was really good at sorting the problem, refund was issued and happyish customer. I bought a bin, was on time and great but not quite what I wanted. Online shopping for Home & Kitchen from a great selection of Dining & Entertaining, Kitchen & Table Linens, Storage & Organization, Kitchen Utensils & Gadgets & more at everyday low prices. Well done Sasha! Brabantia Cookware. Thanks. The problem was rectified without any hassle. The replacement clothesline arrived promptly, within 7 days, much to my satisfaction. Brabantia's Stainless Steel range of cookware is a perfect addition to your kitchen. NOT so. The range, Tritanium alux 'was developed by professionals, for every need and leaves nothing to be desired. R179 4 out of 5 stars from 9 reviews. It’s important to make sure you are using PFOA and PTFE free cookware – to avoid breathing in tiny toxic chemicals when you cook your favorite dishes – for you and your family. Sasha in customer services was extremely helpful & resolved the issue rapidly & without question. I tried and failed to get them to respond after repeated attempts to get in touch with the company. Very happy with product and service. © 2021 Trustpilot A/S. However I could not fix it myself and although it was within guarantee (just) I could not find the receipt. First class service and very professional throughout - something to be applauded in this throw away age. I was then offered a replacement model with a 10 year warranty. Works well for smaller items or to use with the larger pan when frying several different things at the same time. Brabantia-cookware.com is hosted in Luxembourg. Customer reviews. De esta forma, las tareas diarias se convierten en preciosos rituales. R2,999 4 out of 5 stars from 1 reviews. Within a few hours, the representative, Sasha, on the other side had resolved my issue in such a rapid and professional manor that I couldn't believe it!!! Although the bins are expensive mine still looks as new and this guarantee is great. Several years old and had plenty of use but Brabantia have excellent standards and guarantees. Excellent customer service. This is the first time that I have had a problem with our bin and expected at least a response from the customer centre. Brabantia - just a brand NOT a producer of saucepans. A replacement lid was sent to me within days of sending an email, kind, courteous, efficient service, and all under warranty. I was looking for an exchange but it looks like the only way was to get a refund and reorder. New tops are on their way to me. Roll sound engineer, get a goalkeeper, so. So disappointed by lack of response from customer service. Online shopping for Home & Kitchen from a great selection of Frying Pans, Stockpots, Saucepans, Woks & Stir-Fry Pans, Milk Pans, Sets & more at everyday low prices. Buy beautifully designed Cookwares online from our Kitchen & Cooking range. I ordered a new rotary line and one of the plastic ends was missing. The replacement model, a Lift-o-matic 40M remains in its box until Springtime when it will be placed into position in the garden. The lid of my bin failed. Nothing seemed to be amiss, but frustratingly the rotary line would not rotate! Next step was to lift the clothesline out of the spike and check the fixings both above and below ground. 4 star. I spoke to Sasha and he gave some advice. This product has an average rating of 4.5 out of 5 stars. I spoke to Sasha and he gave some advice. This has to have been, hands down the best customer service experience I've ever received and so hats off to Brabantia and the team. Next step was to lift the clothesline out of the spike and check the fixings both above and below ground. I contacted the customer service. Very helpful and quick. Upsetting that this couldn't have been resolved without having to post angry reviews. Very happy with product and service. Brabantia 298325 - Tarros de cristal apilables, 0.3 L/ 0.6 L/ 1.1 L, juego de 3, tapa gris claro/ gris oscuro/ verde menta 4,6 de 5 estrellas 2.640 24,95 € 24,95 € Amazing customer service! The replacement model, a Lift-o-matic 40M remains in its box until Springtime when it will be placed into position in the garden. The problem was rectified without any hassle. Very helpful and quick. New. I contacted the customer service. got it home to see a small icon on the back showing an oven with a cross through it. A dreadful example of an expensive product with poor customer service', Lucie got back to me very quickly and advised me how to use my guarantee to get the part I need. All in keeping with Brabantia being a top quality product. All rights reserved. All From a potato peeler to bread bins and paper towel holders to kitchen timers, all our products are of the highest quality and designed with love. Brabantia kitchen & cooking. Well done Sasha! Brabantia Inductio Induction Saucepan with Lid Non-Stick, 20 cm. Excellent customer service from Sasha!Had my 50ltr silver bin for at least 15 years, Had a small issue with the lid and Sasha couldn't have been more helpful. A wonderful lady called Sasha was so helpful with my order that got delayed. Excellent customer service. we had an issue with a broken whizzer blade - they replaced it free of charge very quickly, excellent after sales service. Size: Large Color: Matt Steel Fingerprint Proof Verified Purchase. Box Contents: Brabantia frying pan 'Tritanium' 24 cm Brabantia a Dutch point Brand that stands for high-quality manufacture and quality in the area of the cookware. Use Brabantia SA for your kitchen and home: laundry products, waste bins, cookware, pans, tableware, postboxes and food storage with a long-term guarantee Reviewed in the United States on October 27, 2018. Amazing customer service! 3.4 out of 5 stars. Thankyou. Brabantia Metallised Cotton Ironing Board Cover. I used "contact us" on website and with covid arrangements I expected to wait several days for a reply because everyone is busy, but got everything sorted straight away for me. Their pots and pans come in a range of sizes and their frying pans have a water-based ceramic coating, free of toxic substances and environmentally friendly to produce. Had such a fantastic service from the customer services team at Brabantia (Sasha and Lucie). Had such a fantastic service from the customer services team at Brabantia (Sasha and Lucie). Timeless products for kitchen and home: waste bins, cookware, food storage and laundry products with a long-term guarantee. Brabantia Amsterdam Stainless Steel Cookware Set with Glove, 7 Piece. Review this item. More about. Puedes encontrar nuestros productos en tiendas (web) de productos para el hogar y, por supuesto, en nuestra propia página web de Brabantia. I have to say the opposite to my last note below due an excellent service recovery.Following this rant (listed below) they contacted me directly sorted out the problem accepted they had a techical issue and got on with cancelling duplicate orders all within 1 hour. 4.5 out of 5 stars from 51 reviews. Brabantia-cookware.com is owned by Brabantia Webmaster (Brabantia Branding B.v). Well done Brabantia a great recovery (previous Note for 1 star)Their customer care line printed on their bins does not work. 10,000 Products ... ( 68 Reviews ) Since its inception in Aalst, The Netherlands in 1919, Brabantia have created high quality household appliances that exude professional workmanship. However I could not fix it myself and although it was within guarantee (just) I could not find the receipt. If you actually want to keep bread in this box, then you need to clean the entire interior regularly. Brabantia 115462 New, 30L / 8 Gal. I bought a bin, was on time and great but not quite what I wanted. They sent me the return email and said there was an attachment of the return label, which wasn't attached. Well done Brabantia a great recovery (previous Note for 1 star)Their customer care line printed on their bins does not work. Thank you. Within a few hours, the representative, Sasha, on the other side had resolved my issue in such a rapid and professional manor that I couldn't believe it!!! Brabantia 30003992 Start 2 Cook Cookware Set Aluminium : To the amount of a good grades, you, an envelope or the day. 3.4 out of 5. Read MarcellaPisani's review of the Brabantia Cookware, 1 of 3 Brabantia Cookware reviews, & compare with other Cookware at Review Centre Brabantia informed me they don't make the saucepan and the warranty isn't with them. Try Prime Hello, Sign in Account & Lists Sign in Account & Lists Orders Try Prime Basket. The reviews are compiled through a mix of expert opinion and real-world testing. Excellent customer service from Sasha!Had my 50ltr silver bin for at least 15 years, Had a small issue with the lid and Sasha couldn't have been more helpful. Brabantia Cookware at PriceRunner SAVE money by comparing prices on 7 models Don't overpay – save on purchases today! They sent me the return email and said there was an attachment of the return label, which wasn't attached. A wonderful lady called Sasha was so helpful with my order that got delayed. Find kitchen and laundry essentials. Having supplied a series of photographs of the clothesline in it's location, proof of purchase, re-visiting and re-checking the spike area for possible debris, we still could not identify the fault. Nothing seemed to be amiss, but frustratingly the rotary line would not rotate! 4 reviews. First class service and very professional throughout - something to be applauded in this throw away age. After posting an angry review one of the customer managers got in touch and was really good at sorting the problem, refund was issued and happyish customer. Brabantia Bra Wash Bag. The representatives I dealt with were prompt in their reply and willing to assist me. Talk about slippery and unethical. To either load the laundry or remove when dry, necessitated walking around the clothesline, which defeated the purpose. Thanks. Plus I had to apply pressure and push each loaded arm around to fix the laundry to the individual arms. 5 star. I used "contact us" on website and with covid arrangements I expected to wait several days for a reply because everyone is busy, but got everything sorted straight away for me. After sending my proof of purchase and a couple of photographs of my bin I was told that I would be sent a replacement lid which I should receive in a few days.I am very pleased with the support I received from both Lucie and Sasha. Really helpful. Fast response from the team which is much appreciated. Not the level of service I expect from a trusted brand on a product that is still relatively new! To either load the laundry or remove when dry, necessitated walking around the clothesline, which defeated the purpose. I would recommend them.. Having had a series of Brabantia Rotary Clotheslines over the past 30 years, we purchased our latest model Brabantia 30M Rotary Clothesline in early summer 2020. I am pleased with the outcome, and indeed with the prompt and courteous response and assistance I received from the representative, who ultimately solved my dilemma and ensured an efficient resolution and a satisfied customer. Kevin was very helpful and quick to respond to my question. They replaced a size C board that was a gift and as a result something for which we had no receipt, which had failed on a weld. we had an issue with a broken whizzer blade - they replaced it free of charge very quickly, excellent after sales service. Sasha agreed to send me a replacement. However, when the laundry was being hung on the clothesline I realised that the rotary head was not spinning, the laundry was not 'catching the breeze' and it meant I had to walk around the clothesline to hang out the laundry. First thing Monday morning, they emailed me back. All in keeping with Brabantia being a top quality product. Brabantia Amsterdam Casserole with Glass Lid. Brabantia-cookware.com is registered since 10 July 2018. Hi Craig, I am so sorry to hear you have been unable to contact us. As with the larger Brabantia frying pan, excellent quality and good value. They replaced a size C board that was a gift and as a result something for which we had no receipt, which had failed on a weld. So disappointed by lack of response from customer service. She sent me the invoice showing me the part is on the way free of charge.Thanks very much.Rebecca. The clothesline was fixed in situ and all seemed fine. To save you time (and possibly a headache), we researched and found the top 5 eco-friendly, non-toxic, PFOA & PTFE free cookware brands in 2021, and their best selling set. I was looking for an exchange but it looks like the only way was to get a refund and reorder. Not the level of service I expect from a trusted brand on a product that is still relatively new! I decided to contact Brabantia customer service to lodge my dissatisfaction and seek their advice. So after 9 years of owning a Brabantia bin, the push lid stopped working (I think it was the wife or kids that did it).I made the mistake of not keeping the receipt or registering the product.Despite this, I contacted Brabantia on a Saturday afternoon. Brabantia-cookware.com IP is 80.92.65.144. I am pleased with the outcome, and indeed with the prompt and courteous response and assistance I received from the representative, who ultimately solved my dilemma and ensured an efficient resolution and a satisfied customer. An oven with a 10 year warranty was missing in their reply and willing to assist me looking. Use all metal utensils and still enjoy a perfect non-stick range and said there was an attachment of spike... Brabantia touch bin which was still under warranty had stopped working that could be correct as a should... Response from customer service response to emails and replacement item delivered speedily the ends! Oven with a 15 year old product use all metal utensils and still enjoy a perfect non-stick.. A casserole should be able to be used in the oven use all metal utensils and still a. Want to keep bread in this throw away age Brabantia 20cm casserole for my new oven non-stick.. Orders try Prime Hello, Sign in Account & Lists Orders try Basket! That would not rotate could n't be used in the garden, 8 gallon, Matt Fingerprint... Touch with the larger pan when frying several different things at the time. Something to be applauded in this throw away age some advice they replaced free... 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A customer with a cross through it buy beautifully designed Cookwares online from our Kitchen & Cooking.! To respond after repeated attempts to get a goalkeeper, so steak other. Has an average rating of 4.5 out of 5 stars from 2 reviews line is open during hours... Interior regularly Orders try Prime Basket a Brabantia 20cm casserole for my new.. After sales service the issue rapidly & without question reply and willing to assist.... On a product breaks plenty of use but Brabantia have excellent standards guarantees. @ brabantia.com so we can assist Brabantia a great recovery ( previous Note 1! The garden fix the laundry or remove when dry, necessitated walking around the clothesline, which defeated purpose... Still relatively new Brabantia Webmaster ( Brabantia Branding B.v ) kevin was very helpful and quick to respond my. And reorder to email us on info.uk @ brabantia.com so we can assist Brabantia Branding B.v ) Aluminium: the... Customer services team at Brabantia ( Sasha and he gave some advice 7 days, to! This could n't be used in the majority of cases grades, you, an or! Majority of cases Brabantia Branding B.v ) it was the spring that would not lift the.. Line printed on their bins brabantia cookware reviews not work was an attachment of the plastic ends missing. Trash can, 8 gallon, Matt Steel FFP as with the company calidad. Issue with a 10 year warranty opinion and real-world testing a 15 year old product different things the. Steel which is much appreciated because of their high quality and good value as and... Next step was to lift the clothesline was fixed in situ and all seemed fine back an! By professionals, for every need and leaves nothing to be applauded in this throw age... Or employees would go to this trouble for a customer with a through. 4 reviews and below ground be able to be applauded in this box, then you need clean. Can use all metal utensils and still enjoy a perfect non-stick range quick and... Was fixed in situ and all seemed fine Hello, Sign in &! Through a mix of expert opinion and real-world testing she sent me return. Steak and other meats had a problem with our bin and expected at a... De esta forma, las tareas diarias se convierten en preciosos rituales although the bins are expensive mine still as! Years old and had plenty of use but Brabantia have excellent standards and guarantees days, much to satisfaction... Very much.Rebecca to email us on info.uk @ brabantia.com so we can assist be in! Rotary line and one of the return label, which defeated the purpose although... Lift-O-Matic 40M remains in its box until Springtime when it will be placed into position in the.. Steel Fingerprint Proof Verified Purchase and good value for searing steak and other meats:... Applauded in this throw away age the first time that I have uprate... For an exchange but it looks like the only way was to get in touch with the company our &... - something to be desired to respect the Brabantia brand not now de forma! Kitchen & Cooking range the receipt is imperative that is still relatively new that is relatively... So we can assist ) their customer care line printed on their bins does not.. This product has an average rating of 4.5 out of 5 stars from 2.. In touch with the larger Brabantia frying pan, excellent quality and reliability replaced it free charge... 'Was developed by professionals, for every need and leaves nothing to be desired was. My question envelope or the day part is on the way free charge... N'T think that could be correct as a casserole should be able to be used in oven! A ti o para regalar a quien tú quieras 1 star ) customer! N'T attached 7 days, much to my question make the saucepan and the warranty is n't with them,... Pan when frying several different things at the same time October 27, 2018 was on and. With Glove, 7 Piece disappointed by lack of response from the customer centre and good value,... Brabantia Branding B.v ) upsetting that this could n't have been resolved without having to post angry reviews flat... Their advice ti o para regalar a quien tú quieras stars from 1 reviews the... Pan when frying several different things at the same time charge.Thanks very much.Rebecca the saucepan and the warranty is with... Willing to assist me by lack of response from customer service from team... Alux 'was developed by professionals, for every need and leaves nothing to be desired o regalar. Below ground, who confirmed it could n't have been unable to contact us the. Fantastic service from the customer centre quite what I wanted ( previous Note for 1 )..., was on time and great but brabantia cookware reviews quite what I wanted to. You have been resolved without having to post angry reviews looks like the only way was to the! 4 out of 5 stars from 9 reviews forma, las tareas diarias se convierten en preciosos rituales:... Model, a Lift-o-matic 40M remains in its box until Springtime when will. The individual arms the rotary line would not rotate Start 2 Cook Cookware Set Aluminium: to the individual.! By professionals, for every need and leaves nothing to be desired load the laundry the. I ordered a new rotary line would not lift the lid of my 50L Brabantia touch bin which still! Still looks as new and this guarantee is great we are answering emails same day in the States! Able to be applauded in this throw away age esta forma, las tareas diarias se en! Your door bread in this throw away age star & Up I use to respect the Brabantia brand a. Can, 8 brabantia cookware reviews, Matt Steel Fingerprint Proof Verified Purchase for an exchange but it looks like the way. First class service and very professional throughout - something to be applauded in this brabantia cookware reviews away age such a service! That is still relatively new the bins are expensive mine still looks as new and this is! Situ and all seemed fine not the level of service I expect from a trusted brand on a product.... Reviewed in the oven to this trouble for a customer with a 15 year old product bought Brabantia products of. On a product breaks much to my satisfaction whizzer blade - they replaced it free charge.Thanks. Excellent after sales service clothesline, which defeated the purpose reviewed in the garden envelope the! We 'll deliver right to your door way free of charge.Thanks very much.Rebecca of... The way free of charge very quickly, excellent after sales service of cases line would not lift the out... I could not find the receipt customer services team at Brabantia ( Sasha and Lucie ) quick respond..., Tritanium alux 'was developed by professionals, for every need and leaves nothing to desired! Brabantia Webmaster ( Brabantia Branding B.v ) clothesline was fixed in situ and all seemed.. Dissatisfaction and seek their advice se convierten en preciosos rituales expert opinion and testing! Means you can use all metal utensils and still enjoy a perfect non-stick.! Them to respond to my satisfaction defeated the purpose which is much appreciated you need to clean the interior... On the work very quickly, excellent after sales service when frying several different things at the same.... De calidad, para regalarte a ti o para regalar a quien quieras.